Apartments in Spain FAQ

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FAQ - Frequently Asked Questions

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Arrival

1. How do I get to the apartment?

The meeting is at the apartment. The exact address and a detailed map are included in your booking voucher.

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2. Where can I find the exact address?

The exact address is indicated in your booking voucher. A detailed map is included to find easily the property upon arrival.

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3. Where do I pick up the keys?

The meeting is at the apartment. The owner or person in charge will meet you at the agreed meeting time.

Please remember to inform us of your arrival time and to keep us up to date if there are any changes.

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4. What payment is accepted for the remaining amount?

The remaining amount has to be paid in cash upon arrival, unless CREDIT CARD ACCEPTED is clearly stated on your booking voucher. An extra charge might apply for payment by credit card (usually between 3% and 4%).

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process. The owner will prepare it, ready for your check in.

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5. Do you offer a pick-up service?

We do not offer a pick-up service.

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6. Do I have to confirm my arrival time?

Yes, you have to enter your arrival time when you make your booking (landing time & airport if arriving by plane).

If you dont know your arrival time when making the booking, please send us the information by email no later than 3 days prior to arrival. We'll arrange your meeting time at the apartment.

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Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Rome at the lowest price guaranteed!
LILIUM
27 reviews
Rinus Dost (Netherlands)
"This was our second stay with Cocoon [ Barcelona the first ] and we will look for you again when we are looking for an apartment.
Always good communication and fast replies.
Till next time!"
Stay
October 2015
VATICAN GALLERY
46 reviews
Greg Coulter (Canada)
"The booking process was simple and hastle-free. The agency quickly responded to every e-mail sent. A reminder several days ahead of our stay was kindly appreciated. The price was satisfactory for the accommodations."
Stay
August 2015
PANTHEON
77 reviews
James P. (United States)
"Very satisfied. Would use again."
Stay
August 2015
VATICAN STAY 3
38 reviews
Kerstin A. (Germany)
"Very friendly and helpful reply on our questions. Easy booking!"
Stay
June 2015
LILIUM
27 reviews
Margaret Naylor (United Kingdom)
"Good clear process. Prompt responses.
Flexibility
Would I pay a return visit? Definitely!"
Stay
May 2015
NAVONA STYLE 2
8 reviews
Wendy H. (Belgium)
"Satisfied with Cocoon, have used it more than once"
Stay
May 2015
ROMAN PALACE 2
2 reviews
Charline T. (Belgium)
"Very good information on the website, and then after booking via mail. Excellent taxi service from and to the airport also arranged by Cocoon Rome. The list of restaurant places was very helpful to find a good place for lunch or dinner."
Stay
May 2015
CHARMING NAVONA
4 reviews
Claus Thomsen (Denmark)
"Very satisfied
The apartment is very good.
We have had a Nice stay"
Stay
May 2015
DOLCE VITA
18 reviews
Ron Tietge (Netherlands)
"Easy booking, everything well arranged"
Stay
May 2015
PANTHEON
77 reviews
Inge Malling Christensen (Denmark)
"YES YES -YES, absolutely satisfied. No problems at all."
Stay
April 2015

Our agency Cocoon Barcelona is recommended by le Routard.
Rated excellent on TripAdvisor and FlipKey