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FAQ - Frequently Asked Questions

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During my stay

  1. Can I request additional cleaning?
  2. What to do if I have a problem with my accommodation?
1. Can I request additional cleaning?

Some apartments offer an additional cleaning service. You can contact us to find out whether this service is available.

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2. What do I do if I have a problem with my accommodation?

If there is a problem or you break something in the apartment please call the owner so that he can replace or fix it. If you cant reach the owner, please contact us. We'll do our best to arrange a quick solution.

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Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Rome at the lowest price guaranteed!
LILIUM
27 reviews
Rinus Dost (Netherlands)
"This was our second stay with Cocoon [ Barcelona the first ] and we will look for you again when we are looking for an apartment.
Always good communication and fast replies.
Till next time!"
Stay
October 2015
VATICAN GALLERY
47 reviews
Greg Coulter (Canada)
"The booking process was simple and hastle-free. The agency quickly responded to every e-mail sent. A reminder several days ahead of our stay was kindly appreciated. The price was satisfactory for the accommodations."
Stay
August 2015
PANTHEON
78 reviews
James P. (United States)
"Very satisfied. Would use again."
Stay
August 2015
VATICAN STAY 3
38 reviews
Kerstin A. (Germany)
"Very friendly and helpful reply on our questions. Easy booking!"
Stay
June 2015
LILIUM
27 reviews
Margaret Naylor (United Kingdom)
"Good clear process. Prompt responses.
Flexibility
Would I pay a return visit? Definitely!"
Stay
May 2015
NAVONA STYLE 2
9 reviews
Wendy H. (Belgium)
"Satisfied with Cocoon, have used it more than once"
Stay
May 2015
ROMAN PALACE 2
2 reviews
Charline T. (Belgium)
"Very good information on the website, and then after booking via mail. Excellent taxi service from and to the airport also arranged by Cocoon Rome. The list of restaurant places was very helpful to find a good place for lunch or dinner."
Stay
May 2015
CHARMING NAVONA
4 reviews
Claus Thomsen (Denmark)
"Very satisfied
The apartment is very good.
We have had a Nice stay"
Stay
May 2015
DOLCE VITA
18 reviews
Ron Tietge (Netherlands)
"Easy booking, everything well arranged"
Stay
May 2015
PANTHEON
78 reviews
Inge Malling Christensen (Denmark)
"YES YES -YES, absolutely satisfied. No problems at all."
Stay
April 2015

Our agency Cocoon Barcelona is recommended by le Routard.
Rated excellent on TripAdvisor and FlipKey